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Frequently Asked Questions

Check out our FAQs for answers to some of our most common questions. Choose a topic or select all to see all questions.

How can I get assistance if I need it?
You can call School Tool Box toll free at 1-800-952-1119 Monday-Friday from 8am to 5 pm central time. Or, visit the Contact tab at the top of each page and we'll get back to you as soon as we can!

Can I order even if my school is not participating in the program?
Yes, anyone can order their supplies from School Tool Box, however, we may not have your exact list posted on our site. In this case you would want to have your child's list with you and place each item on the list into your shopping cart.

How do I find the list from my student's school?
If your school has built their lists with us, you can find that by searching for pre-built boxes for your school, or by logging into your account and creating a record for your student.

What is your privacy policy?
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Do I need an account to place an order through schooltoolbox.com?
No, you do not need an account with School Tool Box in order to purchase individual items, pre-built lists or Teacher Wish List items. We do recommend registering for an account, however, as it will provide you with order and tracking details.

How do I know if my order was placed successfully?
After your order is submitted you will be directed to an order confirmation page with your order details. If you've reached this page, you can be assured that we have received your order and it will begin processing. You should also receive an email confirmation shortly after your order is submitted.

Can I cancel my order?
If you wish to cancel your order please contact us within 24 hours so we may attempt to cancel your order before it is processed and/or shipped.

How will I receive my order?
We offer two different programs (visit our Program Info page for more details) and they have different delivery methods. If your products are shipping to your home they will ship from our warehouse up to 10 business days after your order has been placed. Your order will arrive in a shipping carton with a packing list provided for easy sorting of supplies. Whenever possible, School Tool Box will ship all items in your order at one time. However, for your convenience and to expedite processing, we may ship your order in multiple packages at no additional cost. If your order is being distributed by your school, contact your school's sponsor for more details regarding pick up. Each school is different and can provide you more detailed information.

Does School Tool Box ship P.O. Boxes or Military APO/FPO addresses?
All orders ship exclusively with UPS. UPS does not deliver to PO Boxes or Military APO/FPO addresses. We are not responsible for any delays caused by incorrect or incomplete mailing addresses (including PO/APO/FPO addresses).

When will I receive any items shipped to my home?
Please allow 10 business days for your order to process before it ships from our warehouse. Shipping time varies by location. You also have the option to delay shipping further into the summer.

Can I pick up my order?
Customers local to our warehouse location can pick up Ship-to-Home orders if requested. Requests must be made by phone or email for a pickup appointment during business hours. Refunds for shipping charges will be applied once an order is received by the customer.

What form of payments do you accept?
We currently accept credit and debit cards (Visa, Discover, AmericanExpress and MasterCard).

What credit cards do you accept?
School Tool Box accepts Visa, Discover, AmericanExpress and MasterCard.

What is your return policy?
We want you to be happy with your product. If there is anything wrong with any of your items we will send you a replacement free of charge. If, however, you'd just like to return your order, you may do so within 30 days of delivery. Items returned after 30 days may be charged a restocking fee. For orders placed through our ship-to-school program, we are unable to cancel orders after the school's deadline has passed. You will need to contact your school in order to cancel this type of order. Thank you for your understanding.

I want to return part or all of my purchase. What do I do?
You can call our customer service number or fill out your information on the Contact Us page (you'll find a link on each page you visit). We'll help you from there! If you received your supplies at your school (rather than delivered to your home) you'll want to contact your school's sponsor. He or she is responsible for tracking all products.

What is your refund policy?
If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. For orders placed through our ship-to-school program, we are unable to cancel orders after the school's deadline has passed. You will need to contact your school in order to cancel this type of order. Thank you for your understanding. We are unable to refund credit cards 90 days after the initial charge.